Shipping and Return Policy

SHIPPING 

  •  It takes 3-10 business days for items to be delivered and a tracking number will normally be updated in 3-5 business days. Please be patient since our vendors and our warehouses are in Europe, Asia and also North America. You might receive several packages when you buy more than 2 pieces. You will find a note in your package notifying you.  We have a fast turnover, so your order might contain back order pieces.Simply because we do not want to let back order items delay the shipment of your entire order, we ship out what we have available immediately and will ship the rest of the items in a timely manner. It means you might receive more than one package. The rest of your packages normally will be delivered to you in a timely manner (10-20 days at most)  if your order contains back order styles

Return Instructions

  • STYLISHME accepts returns but does not currently accept exchanges
  • You MUST receive authorization before shipping ANY returns to us. Once you submit your return requests, we will approve your return within 12 hours. Once it approves, you will get a Return Authorization Number(RA#) and the return address
  • At this moment, you will need to mail the returned items to us on your own cost.
  • We do not accept returns or exchanges without the Return Authorization Number. You must obtain an authorization number before you can return your package.
  • Keep the Return Tracking Number of the package you are returning to ensure that the package is returned to our warehouse. We are not responsible for any loss of the return packages.
  • For any question,please contact Customer Service at: CustomerService@stylishme.ca

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 14 days after delivery

Refunds (if applicable)

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refunds for online purchases

  • Your refund will be issued to the same credit card you used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes, less associated fees. Shipping and handling costs are not refundable.
  • Shipping Fee is Non-refundable. 

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted If you have done all of this and you still have not received your refund yet, please contact us at customerservice@stylishme.ca
 Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or returned.

Exchanges (if applicable)
  • We only replace items if they are defective or damaged. If you need to exchange for the same item, send us an email at customerservice@stylishme.ca  
  • Please allow two weeks for the processing of returns. Please allow up to two billing cycles for the credit to appear on your credit card statement.

Order Cancellation

You can cancel your order within 12 hours after you placed the order. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the return and Exchange Policy will apply.

STYLISHME may cancel orders for any reason. Some common situations in which orders are cancelled may include: The item is out of stock and there are no plans of restocking it, pricing errors or credit card payment is declined by the issuing financial institution.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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